Baker Tilly – Implementation Specialist – Utility Billing

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    Misty Dodge

    Baker Tilly Virchow Krause, LLP (Baker Tilly) is a leading advisory, tax and assurance firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. Headquartered in Chicago, Baker Tilly, and its affiliated entities, have operations in North America, South America, Europe, Asia and Australia. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 34,700 professionals. The combined worldwide revenue of independent member firms is $3.6 billion. Visit or join the conversation on LinkedIn, Facebook and Twitter.

    As an Implementation Specialist – Utility Billing, you will be responsible for providing software support to clients mainly on our utility billing software designed specifically for municipalities and municipal utilities.

    It’s an exciting time to join Baker Tilly!

    Civic Systems, LLC, a subsidiary of Baker Tilly, is a nationally recognized computer software provider that provides a suite of Windows-based financial software, document management solutions, utility billing software and meeting management solutions for municipalities and municipal utilities. Designed and tested by public sector CPAs, these applications are easy to learn and use.

    Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

    In this role, your responsibilities will include:

    Training services
    • Present training programs using identified learning objectives and selected instructional methodologies for specified software modules.
    • Provide project coordination & management, software setup, installation and project follow-up.
    • Apply systems technology to meet business needs and objectives.
    • Configure systems to integrate with client’s existing environment.
    • Research and analyze information pertaining to current projects.
    • Document all aspects of the project, including client’s workflow and processes, change management and lessons learned.
    • Ensure client objectives are met on-time and within budget.
    • Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
    • Ability to provide exceptional client service.
    Technical support
    • Provide on-going technical support and solutions to client software problems.
    • Resolve software questions/issues by clarifying the client’s question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.
    • Coordinate client activities to provide quality services.
    • Maintain active communication to control expectations and ensure client satisfaction.
    • Assist in client advice by providing research.
    • Maintain close and active relationships with client.
    • Address client issues.
    • Respect the confidential and independent nature of the client relationships.

    • Bachelor’s degree in a specialized field such as accounting, computer science, management information systems, business or a related field. CPA or CMA license a plus.
    • Experience with or knowledge of the utility billing process is a plus.
    • Demonstrate analytical, organization, interpersonal, project management, communication, and trouble shooting skills.
    • Previous training and/or client service experience required.
    • Highly developed Microsoft Suite skills (Word, Excel) required.
    • Technical experience working with Microsoft SQL Server and/or Microsoft Access.
    • Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
    • Ability to provide exceptional client service.
    • Demonstrated commitment to continuous learning in order to stay current regarding applicable strategies and regulations
    • Exhibit a sense of urgency and commitment to quality and the timely completion of duties.
    • Ability to travel up to 30%.

    Candidates should apply through the following link:

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