Student Financial Services Manager – Western Technical College

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    Amy Nghiem
    Job Title:  Student Financial Services Manager Date:   July 1, 2012
    Unit:  Finance & Operations Div/Dept: Business Services Last Revised Date: August 16, 2023
    Reports to:  Director of Finance
    Summary of Position: Oversee the daily operations of the college’s Cashier’s Office to include cashiering, organizational (third party) billing, student billing, collections, refunds (student and organizational), payment plans, tuition and fees and annual software updates.  Work in conjunction with Business Services Office to ensure reconciliation of student financial activities to the general ledger. Troubleshoot student financial issues and resolve complex customer service issues.


    Function # College-wide Expectations
    1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect.  Regular attendance is required.
    2. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.
    3. Student Success is the cornerstone of Western’s culture and the college may assign employees as needed to other areas or additional duties to foster this success.


    Function # Essential Functions:  % of time allotted per function
    1. Management and Oversight of the Cashier’s Office  

    Supporting Action/Task May Include:

    ·         Provide leadership to Cashier’s Office staff and oversee daily operations of the Cashier’s Office.

    ·         Work in conjunction with student services offices to resolve student related issues, maintain consistency and improve services to students.

    ·         Work collaboratively with Registrar, Business Services office, and collection agencies

    ·         Meet with students to resolve tuition payment issues.

    ·         Provide student financial related information to auditors for annual audit.

    ·         Maintain relationship with banks to resolve student financial issues related to student refunds, deposits and file transmissions.

    ·         Work in conjunction with the Financial Aid Manager to ensure compliance with all federal and state regulations regarding the disbursement of financial aid.

    2.   Student Information System Student Financials Functional Expert

    Supporting Action/Task May Include:

    ·         Work closely with IT Staff to test and install upgrades, patches, and fixes to the student information system.

    ·         Maintain and update code tables in the student financials portion of the student information system.

    ·         Oversee Cashnet cashiering system setup, security and training.  Resolve any issues related to the Cashnet system.

    ·         Oversee processing of annual 1098T’s (tuition payment statements) Collaborate with the client reporting team to interpret and implement changes to client reporting requirements, resolve client reporting errors related to the student financials area and ensure deadlines are met with an error free file.

                                                                                                                                         Total Time 100%


    Minimum Qualifications:

    ·         Bachelor’s degree required in Accounting, Business, Finance, or related field

    Required Certification/Licenses: N/A


    Preferred Qualifications:

    ·         3 years in related field

    ·         Higher Education Experience

    Required Testing: N/A
    Work Group: Administrative

    FLSA Status:   X Exempt       Non- Exempt

    Job Classification: C43

    The posting for the position closes on 9/10/2023 at 11:59pm

    For complete details and to apply online, go to Employment | Western Technical College (

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